Publications
Selected publications
- Enabling international student engagement through Online Learning Environments (Journal article - 2024)
- Let’s pause lecture recording and stop student loneliness (Internet publication - 2024)
- The influence of the physical work environment on retail employees (Journal article - 2023)
- Key attributes of online learning environments: Creating positive student experiences (Journal article - 2022)
- Covid should have taught us that campus needs to be a treasured space (Internet publication - 2022)
- Investigating the employee–customer relationship in a utilitarian context (Journal article - 2021)
2024
Enabling international student engagement through Online Learning Environments
Kearney, T., Raddats, C., & Qian, L. (n.d.). Enabling international student engagement through Online Learning Environments. Innovations in Education and Teaching International, 1-14. doi:10.1080/14703297.2024.2413435
Let’s pause lecture recording and stop student loneliness
Kearney, T., & Crolley, E. (2024). Let’s pause lecture recording and stop student loneliness. Retrieved from https://www.timeshighereducation.com/
2023
Dairy purchase behaviors: Increasing understanding of Chinese consumers using a consumer involvement segmentation approach.
Yin, H., Fang, S. E., Mirosa, M., & Kearney, T. (2023). Dairy purchase behaviors: Increasing understanding of Chinese consumers using a consumer involvement segmentation approach.. Journal of dairy science, 106(12), 8523-8537. doi:10.3168/jds.2022-22843
Rapport Development in Online Channels: A Dyadic Customer/Service Employee Perspective
Hammad, M., Raddats, C., & Kearney, T. (2023). Rapport Development in Online Channels: A Dyadic Customer/Service Employee Perspective. In 2023 American Marketing Association (AMA) Summer conference. San Francisco.
A Netnographic Investigation of Rapport Development Between Customers and Service Employees in Online Service Encounters
Hammad, M., Raddats, C., & Kearney, T. (2023). A Netnographic Investigation of Rapport Development Between Customers and Service Employees in Online Service Encounters. In NETNOCON, The Netnography Conference. Salford University.
The influence of the physical work environment on retail employees
Kearney, T., Coughlan, J., & Kennedy, A. (2023). The influence of the physical work environment on retail employees. Journal of Services Marketing. doi:10.1108/jsm-04-2022-0130
2022
Covid should have taught us that campus needs to be a treasured space
Ahearne, G., & Kearney, T. (2022). Covid should have taught us that campus needs to be a treasured space. Retrieved from https://www.timeshighereducation.com/
Consumers development of service consumption practices during prolonged conflict: Resilience, Routine & Rapport (3Rs)
Al-Abdin, A., Kearney, T., & Baker, T. (2022). Consumers development of service consumption practices during prolonged conflict: Resilience, Routine & Rapport (3Rs). In Servsig. Glasgow.
Key attributes of online learning environments: Creating positive student experiences
Kearney, T., Bailey, J., Tickle, M., Misopoulos, F., & Heywood, D. (2022). Key attributes of online learning environments: Creating positive student experiences. Developing Academic Practice, 2022(January), 1-18. doi:10.3828/dap.2022.1
2021
Investigating the employee–customer relationship in a utilitarian context
Kearney, T., Coughlan, J., & Kennedy, A. (n.d.). Investigating the employee–customer relationship in a utilitarian context. Journal of Marketing Management, 1-26. doi:10.1080/0267257x.2021.1910329
Engaging users in the sharing economy: individual and collective psychological ownership as antecedents to actor engagement
Baker, J. J., Kearney, T., Laud, G., & Holmlund, M. (2021). Engaging users in the sharing economy: individual and collective psychological ownership as antecedents to actor engagement. JOURNAL OF SERVICE MANAGEMENT, 32(4), 483-506. doi:10.1108/JOSM-08-2020-0300
Value as capital-in-use: Unpacking the temporal impacts and managerial implications for organisational value
Pinnington, B., Keranen, J., & Kearney, T. (2021). Value as capital-in-use: Unpacking the temporal impacts and managerial implications for organisational value. Industrial Marketing Management, 96, 226-237. doi:10.1016/j.indmarman.2021.05.010
Who really cares? Introducing an ‘Ethics of Care’ to debates on transformative value co-creation
Parsons, E., Kearney, T., Surman, E., Cappellini, B., Moffat, S., Harman, V., & Scheurenbrand, K. (2021). Who really cares? Introducing an ‘Ethics of Care’ to debates on transformative value co-creation. Journal of Business Research, 122, 794-804. doi:10.1016/j.jbusres.2020.06.058
2020
Customer experience driven business model innovation
Keiningham, T., Aksoy, L., Bruce, H. L., Cadet, F., Clennell, N., Hodgkinson, I. R., & Kearney, T. (2020). Customer experience driven business model innovation. JOURNAL OF BUSINESS RESEARCH, 116, 431-440. doi:10.1016/j.jbusres.2019.08.003
A Transformative Service Research Approach to Fostering Wellbeing in Food Poverty Organisations
Kearney, T., Parsons, E., Surman, E., Cappellini, B., Harman, V., Moffat, S., & Scheurenbrand, K. (2020). A Transformative Service Research Approach to Fostering Wellbeing in Food Poverty Organisations. In 11th Servsig Conference. Brisbane, Australia.
A Typology of users Psychological Ownership and Engagement in the Sharing Economy
Kearney, T., Baker, J., Laud, G., & Holmlund, M. (2020). A Typology of users Psychological Ownership and Engagement in the Sharing Economy. In 11th SERVSIG Conference. Brisbane.
A framework of online rapport-building behaviours: An exploration of Twitter
Hammad, M., Raddats, C., & Kearney, T. (2020). A framework of online rapport-building behaviours: An exploration of Twitter. In https://iae-aix.univ-amu.fr/sites/iae-aix.univ-amu.fr/files/la_londe_proceedings_2020.pdf (pp. 26). La Londe, France.
2019
Service consumption during prolonged conflict: Consumer Resilience, Routine & Rapport'
Al-Abdin, A., & Kearney, T. (2019). Service consumption during prolonged conflict: Consumer Resilience, Routine & Rapport'. In Frontiers Service Conference. Singapore.
2018
Digitally Engaged Consumers: A Multi-Level Perspective of Higher Education Actors and Their Technology Readiness
Kearney, T., & Vize, R. (2019, February 21). Digitally Engaged Consumers: A Multi-Level Perspective of Higher Education Actors and Their Technology Readiness. In American Marketing Academy. Austin.
Customer-Employee Rapport: A Dyadic Perspective in Multi-Channel Service Settings
Hammad, M., Raddats, C. O., & Kearney, T. (2018). Customer-Employee Rapport: A Dyadic Perspective in Multi-Channel Service Settings. In AMA SERVSIG. IÉSEG School of Management, Paris.
Digitally Engaged Services: A Multi-Level Perspective on Technology Readiness and Value Co-Creation Behaviour in Higher Education: An Abstract
Kearney, T., Vize, R., & Gong, T. (2018). Digitally Engaged Services: A Multi-Level Perspective on Technology Readiness and Value Co-Creation Behaviour in Higher Education: An Abstract. In Unknown Conference (pp. 191-192). Springer International Publishing. doi:10.1007/978-3-319-99181-8_60
Transforming Consumer Well-Being Through Service Ecosystems: The Case of Disruptive Events: An Abstract
Al-Abdin, A., & Kearney, T. (2018). Transforming Consumer Well-Being Through Service Ecosystems: The Case of Disruptive Events: An Abstract. In Unknown Conference (pp. 291). Springer International Publishing. doi:10.1007/978-3-319-99181-8_93
2017
Emotional intelligence in front-line/back-office employee relationships
Kearney, T., Walsh, G., Barnett, W., Gong, T., Schwabe, M., & Ifie, K. (2017). Emotional intelligence in front-line/back-office employee relationships. JOURNAL OF SERVICES MARKETING, 31(2), 185-199. doi:10.1108/JSM-09-2016-0339
Technology Acceptance of Online Learning Environments (OLE's) and the Implications for Value Co-Creation in a Digital Age
Vize, R., & Kearney, T. (2017, June 22). Technology Acceptance of Online Learning Environments (OLE's) and the Implications for Value Co-Creation in a Digital Age. In Frontiers in Service. New York.
2016
The Enabling Role of Online Learning Environments in the Actor-to-Actor Co-Creation Process: An International Perspective
Kearney, T., & Raddats, C. O. (2016). The Enabling Role of Online Learning Environments in the Actor-to-Actor Co-Creation Process: An International Perspective. In Australian and New Zealand Marketing Academy (ANZMAC). Christchurch.
In-Store Design and Marketing Effects: Taking Account of the Influence of Servicescape Design upon Retail Brand Frontline Employees
Kearney, T. (2016). In-Store Design and Marketing Effects: Taking Account of the Influence of Servicescape Design upon Retail Brand Frontline Employees. In Multi-Channel Marketing, Branding and Retail Design (pp. 193-217). Emerald Group Publishing Limited. doi:10.1108/978-1-78635-456-320161005
In-store Design and Marketing Effects: Taking account of the influence of Servicescape design upon retail brand frontline employees
About the Authors (2016). In Unknown Book (pp. 247-252). Emerald Group Publishing Limited. doi:10.1108/978-1-78635-456-320161011
Exploring Co-creation through Virtual Learning Environments’s in Higher Education
Vize, R., & Kearney, T. (2016). Exploring Co-creation through Virtual Learning Environments’s in Higher Education. In Positive Marketing Conference. New York.
Engagement, Co-Creation and Social Media Networks in Higher Education
Kearney, T., & Bailey, J. (2016). Engagement, Co-Creation and Social Media Networks in Higher Education. In American Marketing Association (AMA) Conference. Las Vegas.
2015
Social Media as a Facilitator for Consumer Value Co-Creation in the Higher Education Sector
Bailey, J., & Kearney, T. (2015). Social Media as a Facilitator for Consumer Value Co-Creation in the Higher Education Sector. In Proceedings of the Naples Service Forum. Naples, Italy.
2014
The Forgotten Internal Customer of Servicescape Research: Employees
Kearney, T., Coughlan, J., & Kennedy, A. (2014). The Forgotten Internal Customer of Servicescape Research: Employees. In International Colloquium on Design, Branding and Marketing (ICDBM) Conference. Nottingham Trent,.
FRONTLINE EMPLOYEE SATISFACTION: IS IT ESSENTIAL FOR CUSTOMER SATISFACTION?
Kearney, T., Coughlan, J., & Kennedy, A. (2014). FRONTLINE EMPLOYEE SATISFACTION: IS IT ESSENTIAL FOR CUSTOMER SATISFACTION?. In Proceedings of the American Marketing Association (AMA) Conference. Orlando, USA.
The Unexplored Internal Customers of Servicescape Research: Employees
Kearney, T., Coughlan, J., & Kennedy, A. (2014). The Unexplored Internal Customers of Servicescape Research: Employees. In SERVSIG Conference. Thessaloniki, Greece.
2012
An Exploration of the Effects of the Servicescape on Customer and Employee Responses in A Grocery Retail Context
Kearney, T., Coughlan, J., & Kennedy, A. (2012). An Exploration of the Effects of the Servicescape on Customer and Employee Responses in A Grocery Retail Context. Irish Journal of Management.
2011
Incorporating the Environmental Stimuli and the Service Profit Chain (SPC) in a Retail Context: A Conceptual Model
Kearney, T., Coughlan, J., & Kennedy, A. (2011). Incorporating the Environmental Stimuli and the Service Profit Chain (SPC) in a Retail Context: A Conceptual Model. In Third Biennial International Conference on Services Marketing. Cesme, Turkey.
Incorporating the Servicescape and the Service Profit Chain (SPC) in a Retail Context
Kearney, T., Coughlan, J., & Kennedy, A. (2011). Incorporating the Servicescape and the Service Profit Chain (SPC) in a Retail Context. In Proceedings of the Irish Academy of Management (IAM) Conference. NCI, Dublin, Ireland.
2007
Servicescapes: A Review of Contemporary Empirical Research
Kearney, T., Coughlan, J., & Kennedy, A. (2007, October 4). Servicescapes: A Review of Contemporary Empirical Research. In Proceedings of the Frontiers in Services 16th Annual Conference. Westin St. Francis Hotel, San Francisco, USA.
A Review of the Servicescape Literature
Kearney, T., Coughlan, J., & Kennedy, A. (2007). A Review of the Servicescape Literature. In Proceedings of the AM confernce. Queens University , Belfast.