Frequently Asked Questions

 

  1. How do I obtain a smart card?
  2. What is Loyalty Plus?
  3. What happens if I lose the card?
  4. Will I be able to update my photo for the new card?
  5. Staff: What happens if I change my family name?
  6. Staff : Will money be deducted from my salary as a result of using the card?
  7. Can the new card be used for recording attendance?
  8. What do I do if my card is not opening the doors I am authorised to access?
  9. What do I do if my "card is not recognised" by the Ricoh printers?

How do I obtain a smart card?

If you are a student, you will be issued your card by your department at the start of your studies.

Staff and Honorary staff need to upload a photograph via TULIP. You will need your University username and password to access TULIP.

To upload a photograph:

  1. Logon to TULIP
  2. Choose Administration > Personal > Request Staff Smart Card.
  3. Read the guidance to make sure your photograph meets the criteria.

Once you have uploaded a photograph, you should raise a service request to arrange for your card to be printed and collected from the Campus Support Administration Office at Bedford House.

When raising a service request, please follow the steps below to request a University staff card: 

  • Request
  • Browse By Categories
  • University Staff Card
  • University Staff Card.

What can I use the card for?

Cards can be used for the Follow-You printing service, to access to the Library and use Library self-service facilities, Sports Centre facilities and to access other University buildings.

What happens if I lose or damage my smart card?

To order a replacement card:

Will I be able to update my photo for the smart card?

For students, the photograph that you uploaded to Liverpool Life is used on your card.

For staff and Honorary staff, you can upload a photograph for your card by following the instructions below:

  1. Logon to TULIP
  2. Choose Administration > Personal > Request Staff Smart Card.
  3. Read the guidance to make sure your photograph meets the criteria
  4. Please note: if you already have a card, uploading a new photograph will not automatically request a replacement card. Once you have uploaded your photograph, if you require a replacement card, you should raise a ticket to arrange collection from Campus Support Admin Office, Bedford House.

Staff: What happens if I change my family name?

Contact the CSD Service Desk.

Staff : Will money be deducted from my salary as a result of using the card?

Salary deduction will continue to be made for car parking charges assuming you have requested car park access.

If you use the card to pay for goods at one of the hospitality outlets, the goods will not be charged out of your salary. You need to have pre-loaded the card with cash - that balance can be used to pay for food or drinks at University hospitality outlets across campus. If the card is lost you will need to cancel it to protect your balance. Please note: this facility is not yet available.

Can the new card be used for recording attendance?

Not yet but having the smart card in place is one piece in the jigsaw of developing such services in the future.

What do I do if my card is not opening the doors I am authorised to access? 

For contact details of Security Administration, see the Facilities Management FAQs at   http://www.liv.ac.uk/facilities-management/faq/

What do I do if my "card is not recognised" by the Ricoh printers? 

You can register your card with the printer yourself, see our guidance for using the Follow-You print service (students can use this method as well).