If you have not already transitioned to the University’s arrangements with Kaplan:
- Read the University Privacy Policy and the Kaplan Privacy Policy, which set out how we will use your personal data.
- Contact the , who will provide you with your new Terms and Conditions and your payment plan, which matches the financial arrangements you had previously entered into with Laureate Online Education. The Student Support Team will answer any questions about your payment plan or any other aspect of your study.
- You must accept the Terms and Conditions for transitioning students in order to get set up in the new virtual learning environment. These Terms and Conditions set out the way in which we will deliver our service to you.
University IT Services (MWS) account
Your IT Services (MWS) account is required to:
- Access the Kaplan virtual learning enrivonment;
- Access your University email account (@liverpool.ac.uk);
- Use Microsoft Office 365 and access your University OneDrive;
- Sign into the portal for any Microsoft Office applications you have installed;
- Access the University Library content online;
- Use Apps Anywhere to access a wide range of software and your M drive;
- Access your M drive, which provides an additional 20GB of secure and fully backed up individual file space and is accessible by a number of means;
- Use Two-factor authentication with Duo Security, which provides an additional layer of security beyond a username and password and will be required for an increasing number of applications.
Please refer to the IT Services Department website for further information on managing your account.
If you require any further support or assistance please consult the Service Desk.
Official communications will be sent to your University email (@liverpool.ac.uk) and so please ensure you access this on a regular basis. As previously advised, it is no longer possible to access your @online.liverpool.ac.uk email formerly provisioned by Laureate Online Education.
If you have forgotten your IT Services (MWS) account password then you can reset your password. If you are unable to reset your password then please consult the Service Desk.
Module marks and transcripts
You can check your confirmed module marks in Liverpool Life using your nine-digit University of Liverpool Student ID. Please refer to the information on accessing Liverpool Life.
Please also refer to the information about obtaining unofficial and official academic transcripts on the University website.
Outstanding fees
You may pay off any outstanding fee owed to Laureate through Flywire by selecting 'University of Liverpool, Laureate Online'.
If you have any queries about any outstanding fee owed to to Laureate Online Education you can contact the Laureate Bursar.
Student Support
Whatever your situation, or if you are having any problems whatsoever moving across to our new arrangements, then the Student Support Team is here to help and advise you. You can contact the team in the following ways:
Telephone: +44 (0)151 318 4353
Email - Masters Students: masters-transition@study-online.liverpool.ac.uk
Email - Doctoral Students: doctoral-transition@study-online.liverpool.ac.uk
Office Hours: Monday - Thursday 8.30am - 7.00pm and Friday 8.30am - 5.00pm (UK time)
If you have already transitioned to the new arrangements then you can reach us on Livechat through the Kaplan Virtual Learning Environment
Back to: Liverpool Online Student Hub