Dr Mohamed Maher BCom (Hons), MSc, PhD, AFHEA Lecturer in Marketing and Director of Studies, MSc. Advanced Marketing Marketing (ULMS) Work email M.Hammad@liverpool.ac.uk ORCID0000-0002-5722-4705 LINKEDIN ORCID About Research Publications Teaching Professional Activities Research Robots and AI in Service Delivery Multichannel and Omnichannel Service Touchpoints Online and Social Media Service Encounters
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