AOM 2024 - Monday 12 August

Meeting

4.15PM - Dr Yuxi Cheng (speaker): IM Division D’Amore-McKim Award: Finalists for Best Dissertation in International Management (10518)

Paper sessions

9.45AM - Professor Nikolaos Papageorgiadis (author): Impact of Nonfamily CEOs’ Origin on Foreign Market Entry of Family Firms (17413)

9.45AM - Dr Sahar Karimi (author): Can Chatbots be Emotional? Understanding the Impact of Chatbots’ Emojis on Consumer Response (16150)

9.45AM - Dr Yuxi Cheng (author): It’s (Not) My Game: Green Realignment’s Divergent Impact on Stakeholders in CSiR Firms (19811)

11.30AM - Professor Nikolaos Papageorgiadis (session moderator): Managing Alliances Between Businesses, and Between Scholars (22080)

11.30AM - Professor Nikolaos Papageorgiadis and Malika Ben Kahla (authors): Making IB Research Impactful: An Analysis of UK Research Excellence Framework Impact Case Studies (14876)

11.30AM - Dr Ruomei Yang (author): How Social Context Influences CPA Tactics: Insights from the Business History of the British Empire (16127)

11.30AM - Professor Mike Zundel (author): When Institutional Maintenance Fails: Situational Logics in the UK Fire Service (12002)

1.15PM - Dr Yuxi Cheng (author): Firm Termination of Irresponsible Suppliers: The Role of Severity of Irresponsibility (14854)

1.15AM - Dr Yaru Chen (session moderator): Physician Responsibilities & Outcomes (22893)

1.15AM - Dr Yaru Chen (author): Doing Jurisdictional Work: Organizations and the Nurturing of Professionalization (10650)

3PM - Dr Lisa Day, Professor Julia Balogun and Dr Carola Wolf (authors): Exploring Middle Manager Identity Work During Strategic Change (17121)

3PM - Dr Yuxi Cheng (author): The Global Sourcing of Green Products (10562)

4.45PM - Dr Huadong Yang, Professor Julia Brennecke and Dr Salma Raheem (authors): The Interplay of Line Managers’ HR Self-Efficacy, Brokerage and HRM Implementation (14426)

4.45PM - Blessing Otuore (session moderator): Inclusion & Exclusion: Inclusivity in Public, Nonprofit, and Digital Spaces (22156)

4.45PM - Blessing Otuore, Professor Lilian Otaye-Ebede and Dr Samah Shaffakat (authors): Exploring the Paradoxical Nature of Digital Public Services: Experiences of UK Local Council Leaders (10371)

Symposium (presenter)

3PM - Dr Greg Fetzer (author and presenter): A change is gonna come: How life events shape changes in work orientation (13102)

9.45AM - 11.15AM CT (UTC-5), Hyatt Regency Chicago (Atlanta)

Impact of Nonfamily CEOs’ Origin on Foreign Market Entry of Family Firms (17413)

PAPER SESSION

Division: IM - International Management

Session: 1245 - What Drives Internationalization of Family Firms?

Authors

• Fei Tang – Xi'an Jiaotong-Liverpool University
• Tao Bai – University of Queensland
• Nikolaos Papageorgiadis – University of Liverpool Management School
• Yang Yu – RMIT University

Abstract

The agency-based theoretical premise that nonfamily CEOs are risk-averse has been extensively researched, but the relationship between nonfamily CEOs and family firms’ internationalization has yielded mixed results. We address this issue by examining the origin of nonfamily CEOs, that is, if they are internally promoted or externally recruited. We find that internally promoted nonfamily CEOs have stronger psychological ownership with family firms, resulting in a lower agency problem of risk-aversion. We also find that the strength of psychological ownership is influenced by governance mechanisms, such as managerial ownership incentives and family board monitoring.

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9.45AM - 11.15AM CT (UTC-5), Sheraton Grand Chicago (Columbus A)

Can Chatbots be Emotional? Understanding the Impact of Chatbots’ Emojis on Consumer Response (16150)

PAPER SESSION

Division: CTO - Communication, Digital Technology, and Organization

Session: 1226 - Chatbots: What Are They Good For?

Authors

• Tiantian Wang – Alliance Manchester Business School, University of Manchester
• K. Nadia Papamichail – Alliance Manchester Business School, University of Manchester
• Sahar Karimi – University of Liverpool Management School

Abstract

Chatbots have become an important tool for communicating with customers. This study examines how emojis can affect such communications by expressing emotion. Grounded on Emotional Contagion Theory, this paper examines the effect of emoji usage by chatbots on customer relationship perception and its sequential impact on purchase intention. Through three experiments, we show that the use of emojis can increase the perception of customer-chatbot rapport, and this relationship is serially mediated by the perceived chatbot emotion and consumer pleasure. The impact of emojis usage on customer-chatbot rapport is moderated by the presence of semantic grounding. We also demonstrate that customer-chatbot rapport positively influences purchase intention. We contribute to the literature by demonstrating how emojis affect rapport building, the underlying mechanism and boundary conditions. This research provides important implications for marketing managers and chatbot developers in terms of the design and implementation of chatbots.

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9.45AM - 11.15AM CT (UTC-5), Chicago Marriott Downtown Magnificent Mile (Salon F)

It’s (Not) My Game: Green Realignment’s Divergent Impact on Stakeholders in CSiR Firms (19811)

PAPER SESSION

Division: SIM - Social Issues in Management

Session: 1308 - Dear Corporate Social Irresponsibility (CSI), Meet Shareholder Activism

Authors

• Jia Shen – University of Texas at Dallas - Jindal School of Management
• Yuxi Cheng – University of Liverpool Management School

Abstract

This study examines the complex interplay between corporate social irresponsibility (CSiR) and stakeholder reactions, focusing on the divergent impacts of sustainability transformations. Specifically, we investigate how efforts to mitigate CSiR's adverse effects on shareholder activism through corporate sustainable strategies—green talent and technology realignment initiatives—can yield contrasting responses among shareholders and employees. Applying a muti-stakeholder attribution framework, our primary argument posits that while CSiR is a direct catalyst for shareholder activism, it does not significantly affect employee complaints because they may be attributed to external causes rather than the organization. However, when firms initiate internal green talent and technology realignment initiatives, including green job searching and green innovation activities, this internalization of response strategies might lead employees to reattribute firm misconduct internally. This shift in attribution is expected to heighten employee sensitivity and complaints regarding CSiR. The study seeks to contribute to the fields of corporate social responsibility and organizational behavior by highlighting the critical role of attribution processes in shaping employee responses to internal sustainability efforts. The findings highlight the need for a balanced and holistic approach in addressing the varying expectations and perceptions of diverse stakeholder groups within the corporate sustainability framework. 

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11.30AM - 1PM CT (UTC-5), Hyatt Regency Chicago (Randolph 3)

Managing Alliances Between Businesses, and Between Scholars (22080)

PAPER SESSION

Division: IM - International Management

Session: 1358

Session moderator

• Nikolaos Papageorgiadis – University of Liverpool Management School

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11.30AM - 1PM CT (UTC-5), Hyatt Regency Chicago (Randolph 3)

Making IB Research Impactful: An Analysis of UK Research Excellence Framework Impact Case Studies (14876)

PAPER SESSION

Division: IM - International Management

Session: 1358 - Managing Alliances Between Businesses, and Between Scholars (22080)

Authors

• Nikolaos Papageorgiadis – University of Liverpool Management School
• Frank McDonald – Professor of International Business, University of Leeds Business School
• Malika Ben Kahla – PhD candidate at University of Liverpool Management School
• Yingqi Wei – University of Leeds

Abstract

The International Business (IB) discipline has the potential to make societal impact and help tackle grand challenges by providing and applying pertinent knowledge. This has sparked ongoing debates concerning the future research agenda in IB and the calls for closer coupling between IB research and practice. This paper aims to improve our understanding of the extent to which IB research has made a high-quality impact on IB practice. We present a comprehensive evaluation of Impact Case Studies (ICS) with an IB focus submitted to the UK Research Excellence Framework (REF) in 2014 (REF2014) and 2021 (REF2021), offering a unique avenue to evaluate the key characteristics and evolution of how submitting UK universities have presented their ‘best’ cases of high-quality impact connected to IB research. This evaluation enables the development of novel insights into key characteristics of high-quality impact from IB research that have policy implications for universities leaders aiming to understand and boost impact related work in their institutions, policymakers related to University-industry collaboration and future ICS authors.

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11.30AM - 1PM CT (UTC-5), Swissotel Chicago (Alpine I)

How Social Context Influences CPA Tactics: Insights from the Business History of the British Empire (16127)

PAPER SESSION

Division: MH - Management History

Session: 1368 - Political Ideologies and Management Amidst Historical Turmoil

Authors

• Andrew D A Smith – Birmingham Business School, University of Birmingham, UK
• Ruomei Yang – University of Liverpool Management School
• Mehdi Boussebaa – University of Glasgow
• Maki Umemura – Cardiff University
• Aparajith Ramnath – Ahmedabad University

Abstract

While Corporate Political Activity (CPA) is an increasingly important area of managment research, there is growing awareness of the limitations of the theoretical tools used to understand CPA and firms decisions about which CPA tactics to use. This history-to-theory paper discusses the range of CPA tactics used by British MNEs during the British Empire, documenting that the tactics selected varied along the directness and formality dimensions. We document that as Britain’s domestic political system democratized, those British MNEs who participated the imperial project adopted increasingly indirect CPA tactics. We also find that changing moral economy of the political marketplace changes which CPA tactics are used by MNEs. Our findings also suggest that MNEs may have more political power than is generally assumed in the management literature on CPA, particularly in non-democratic countries. Our paper contributes to the wider project of developing a Political Marketplace 2.0 theoretical lens by illustrating the relevance of the historian Thompson's concept of moral economy. We discuss the implications of our research for teleological or Whig views of history and for thinking about how future institutional change could change the CPA tactics used by MNEs headquartered in emerging markets. 

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11.30AM - 1PM CT (UTC-5), Fairmont Chicago - Millennium Park (Gold Room)

When Institutional Maintenance Fails: Situational Logics in the UK Fire Service (12002)

PAPER SESSION

Division: OMT - Organization and Management Theory

Session: 1398 - Institutional Memory and Maintenance: Being a Goldfish?!

Authors

• Colette Russell – Monash Business School
• Mike Zundel – University of Liverpool Management School
• Christian Garmann Johnsen – Copenhagen Business School

Abstract

Although much is known about the types of actions that can create, sustain, and undermine institutions, less is known about the contextual conditions under which different acts of institutional maintenance succeed or fail. We theorize these conditions as ‘situational logics’. Situational logics alter in relation to shifting levels of interdependence of institutional actors and changes in the favorability of prevailing contexts for actors’ vested interests. As outcomes, situational logics are influenced by multi-level events, including previous actions of institutional actors, and as antecedents they provide contexts for subsequent action. Using the case of the UK Fire Service, we identify four situational logics—protection, compromise, elimination, and opportunism—as well as corresponding acts of institutional maintenance—defensive, concessionary, competitive, and expedient. We find that acts of institutional maintenance are more effective when they correspond with prevailing situational logics. This allows us to show how acts of institutional maintenance that can be effective at one point in time can be ineffective or even detrimental at another. Our research contributes to understanding the multi-level influences on institutional maintenance and change, emphasizing the timing and context of institutional action within a processual framework.

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1.15PM - 2.45PM CT (UTC-5), Hyatt Regency Chicago (Atlanta)

Firm Termination of Irresponsible Suppliers: The Role of Severity of Irresponsibility (14854)

PAPER SESSION

Division: IM - International Management

Session: 1475 - Managing Global Value Chains Responsibly

Authors

• Yuxi Cheng – University of Liverpool Management School
• Anupama Phene – George Washington University

Abstract

Our paper explores whether and under which conditions a firm terminates its relationship with an irresponsible supplier in its global supply chain. Integrating the systems perspective in the context of sustainability with the literature on organizational aspirations, we posit that firms use nuanced decision-making to assess the cost-benefit ramifications of maintaining relationships with irresponsible suppliers while considering the expectations of their stakeholders. We hypothesize a non-monotonic relationship between supplier irresponsibility and firm termination of the relationship, with firm tolerance for intermediate severity of irresponsibility. We further propose that firm financial and sustainability underperformance relative to industry peers act as moderators, prompting firms to distance themselves from irresponsible suppliers, at both intermediate and high severity.

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1.15AM - 2.45PM CT (UTC-5), Fairmont Chicago - Millennium Park (Imperial Ballroom)

Physician Responsibilities & Outcomes (22893)

PAPER SESSION

Division: HCM - Health Care Management

Session: 1470

Session moderator

• Yaru Chen – University of Liverpool Management School

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1.15AM - 2.45PM CT (UTC-5), Fairmont Chicago - Millennium Park (Imperial Ballroom)

Doing Jurisdictional Work: Organizations and the Nurturing of Professionalization (10650)

PAPER SESSION

Division: HCM - Health Care Management

Session: 1470 - Physician Responsibilities & Outcomes (22893)

Authors

• Yaru Chen – University of Liverpool Management School
• Ian Kirkpatrick – University of York Management School
• Trish Reay – University of Alberta

Abstract

There has been significant attention to professionalization projects, although the focus has so far been almost exclusively on how professionals themselves engage in actions designed to claim or extend their jurisdiction. We build on recent work exploring a potentially symbiotic relationship between organizations and professionals, to explain how organizational actors can encourage and facilitate processes of professionalization. Drawing on data from China, we studied the experiences of Community Health Centers (CHCs) as they participated in the development of the General Practitioner profession. We develop a conceptual model explicating three sub-processes that organizations can enact to support the efforts of new professionals as they attempt to realize the extent of their jurisdiction within workplace settings. By highlighting the jurisdictional work of organizational actors, we contribute to the literature by developing a more nuanced understanding of the symbiotic relationship between organizations and professionals. We also contribute to the literature by showing how organizations can provide opportunities for professionals to establish relational authority and claim jurisdiction as they engage in the co-production of professionalization projects.

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3PM - 4.30PM CT (UTC-5), Swissotel Chicago (Zurich G)

A change is gonna come: How life events shape changes in work orientation (13102)

SYMPOSIUM (PRESENTER)

Division: OB - Organizational Behavior, MOC - Managerial and Organizational Cognition, CAR - Careers 

Session: 1618 - Research on Meaningful Work: Planting the Seeds for the Future

Authors

• Greg Fetzer – University of Liverpool Management School
• Elise B. Jones – US Coast Guard Academy 

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3PM - 4.30PM CT (UTC-5), Fairmont Chicago - Millennium Park (Cuvee Room)

Exploring Middle Manager Identity Work During Strategic Change (17121)

PAPER SESSION

Division: SAP - Strategizing Activities and Practices

Session: 1638 - Strategists’ Identities and Subjectivities

Authors 

• Lisa Day – University of Liverpool Management School
• Julia Balogun – University of Liverpool Management School
• Carola Wolf – University of Liverpool Management School

Abstract

Research has shown middle managers to be important players in strategic change implementation. As strategic change agents they provide a pivotal link between top-down strategy and operational delivery. However, we know much less about why some individual middle managers adapt well to this strategic change agent role whilst others do not, or why sometimes managers that appear likely to adapt well, surprisingly, do not. Through a two-year, real-time study of an internal merger, this paper explores how middle managers’ identity work influences the adaptation of their role as strategic change agents. We develop a process model of the interplay between individual identity work and identity regulation during strategic change, and extend understanding of middle manager strategizing behaviour through a processual analysis of individual level identity dynamics.

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3PM - 4.30PM CT (UTC-5), Sheraton Grand Chicago (Erie)

The Global Sourcing of Green Products (10562)

PAPER SESSION

Division: STR - Strategic Management

Session: 1198 - Environmental Strategies and Sustainability

Authors 

• Heather Berry – McDonough School of Business Georgetown University
• Jasmina Chauvin – McDonough School of Business Georgetown University
• Yuxi Cheng – University of Liverpool Management School
• Narae Lee – Korea Advanced Institute of Science and Technology (KAIST)

Abstract

While international trade in green products is seen as a key factor in facilitating a global transition toward low-carbon economies, our knowledge of firm sourcing strategies for such products is limited. In this paper, we examine how global sourcing strategies for green products are affected by the stringency of country environmental standards and green technological development within a country. Because of the importance of observable and credible sustainable manufacturing practices throughout firm global value chains and unique knowledge requirements for green products, we expect country institutional contexts to have different effects on the global sourcing decisions for green versus non-green products. Our findings using data on U.S. imports for more than 5,000 distinct products over the 2002–2019 period show that green products are more likely to be sourced from countries with higher environmental standards and advanced technology, while non-green product sourcing patterns align with prior research, which emphasizes the appeal of lower environmental standards and cost-efficiency considerations. Overall, this paper identifies an important boundary condition for the pollution haven effect in global sourcing and unlike prior work that argues that higher environmental standards hurt exporters, suggests that such standards benefit green product exporters.

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4.15PM - 5.45PM CT (UTC-5), Hyatt Regency Chicago (Michigan 1B)

Celebrate with us!

Join the University of Liverpool Management School for a drinks reception to celebrate the 84th Annual Meeting of the Academy of Management.

Saturday 10 August

6.30pm (local time)

Cerise Rooftop

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