What is two-factor authentication (2FA)?
Two-factor authentication (2FA) provides an additional layer of security beyond a username and password.
It is commonly used for online services such as banking, Microsoft, and Google accounts, and works by having more than one method of confirming your identity. For example, by using a mobile app or text message sent to a trusted number that you have enrolled with the service.
Duo enrolment is mandatory for all University of Liverpool staff and students to access many of our systems and services, including CoreHR, Apps Anywhere, the VPN service, Office 365, Canvas and Library journals.
How do I enrol for Duo?
You have to enrol with a smart device, such as a smartphone and use the Duo Mobile app, or you can opt to use SMS text messages if you prefer. Enrolment is quick and simple, and can be done here.
If you change your mobile number or smart device, you will need access to your old number or device. This is to authenticate yourself and re-register with the new one. If you no longer have access to the old number or device, you must visit the IT Service Desk for in-person support on campus.
International students and staff, please note that using a mobile number or smart device that works in the UK is essential. You can register with an international number or device before arriving in the UK, but if it doesn’t work once you’re here, you will need to re-register with a UK-compatible number or device following the above guidance.
Watch the video to see how easy it is to use the app - just choose Accept or Deny:
Where can I get help?
You can find further information, guidance and advice in the IT Services knowledge base.
If you require assistance with accessing services protected by two-factor authentication, please contact the IT Service Desk.
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