The IT Service Desk is the first point of contact for any problems or queries you have which relate to University IT services and software. If you need assistance, please get in touch.
Self-service
Log into the self-service portal at servicedesk.liverpool.ac.uk to quickly:
- Search answers to frequently asked questions
- Request an IT service (the range of services will continue to expand)
- Ask for help, and keep track of progress as we work to answer your question
Look for the IT Service Desk icon on the desktop of any PC running the Managed Windows Service (MWS). You can use this to open the self-service portal in your web browser. Queries submitted through the self-service portal will be answered during normal opening hours.
You can also submit your query by email to servicedesk@liverpool.ac.uk and it will be logged automatically in our system. You can then check on progress via the self-service portal.
Telephone and online chat facility
You can speak with someone over the phone or via our online chat 24/7:
- Telephone
- External: +44 (0)151 794 4567
- Internal: 4 4567
- Online chat available via the self-service portal or via the Chat Support icon below
If you call or chat with the IT Service Desk after 5pm, or on weekends, bank holidays and University closed days, your call or chat will be directed to a staffed out-of-hours service.
