PaperCut: The new software inside our printers

Posted on: 6 February 2025 in Innovation

During summer 2024, IT Services moved our University’s Ricoh Multi-Functional Devices (MFDs) over to new software, PaperCut.

Carl Walsh, Project Manager shares how our MFDs were moved to the new software and what this means for the future of your printing needs. 

What’s an MFD anyway? 

You might not print often, but when you do, the University has many MFDs which are able to print on A3 and A4, black and white, and colour. 

You can just call them printers, but they also scan and photocopy, which makes them multi-functional. 

And what’s PaperCut? 

Previously, our MFDs used Equitrac software to manage your printing needs, but we have now moved over to PaperCut software. 

The printer panel has a new look and feel which is clearer and more accessible:

The new print queue is called LIV-Queue and you will need to send all of your printing requests to this queue. 

So, what does this mean for me? 

By providing up-to-date software, IT Services is making sure your printing, photocopy and scanning experiences are the best they can be. We have kept the transition from Equitrac to PaperCut as smooth as possible, so you will notice very little change in your day-to-day experience using our MFDs.  

While we were working through the project, we did notice that some MFDs had unfortunately been damaged due to improper movement. If you are altering the layout of your office or need to make changes to make MFDs more accessible to you and your colleagues, it is vital that MFDs are not moved without first contacting procurement@liverpool.ac.uk. 

If you do need any further guidance, the IT Services Printing pages contain information on how to use our MFDs, pay for your printing and arrange specialised printing, eg posters.