Skip to main content
What types of page to search?

Popular pages: Undergraduate Postgraduate PhD Accommodation Research International students

Alternatively use our A-Z index.

Additional Test Report Forms and Enquiry on Results

Find out how you can request additional copies of your Test Report Form and how you can appeal your IELTS test scores.

Additional Test Report Forms (TRFs)

Additional copies of your Test Report Form (TRF) can be sent directly to test users, academic institutions, government agencies, professional bodies and employers.

Please complete and return an Application for the Issue of Additional TRFs (40.1KB, DOCX) form to ielts@liverpool.ac.uk.

Each IELTS on paper test taker will be issued with 1 paper copy of their TRF. This will be sent by Royal Mail standard post to the address indicated in the application, in the first instance, and is free-of-charge. For TRFs that don't arrive by standard mail (lost in the post), a second free-of-charge copy may be requested by the test taker by emailing ielts@liverpool.ac.uk. In this instance, there are 2 options:

a) The test taker or an authorised representative can collect in person from the test centre by prior arrangement. The ID used to register for the test must be shown upon collection of the TRF. Incorrect ID or no ID means the TRF won't be issued.

b) The test taker must pay for secure courier* of the TRF to the address indicated in the application. UK courier costs £16.00. EU courier costs £18.00. Worldwide courier costs £28.00.

Each IELTS on computer test allows you to download your own e-TRF from your online account. Paper TRFs are no longer issued for computer tests.

From the point of registration and for up to 2 years following the test date, test takers can request centres to send TRF results electronically or by post to organisations of their choice. There's no administration fee for this service. Courier postage costs apply to all posted items. For TRFs sent by courier, please provide a contact telephone number and/or email for the test user, as test users may not accept items without this information.

Electronic results (eTRFs) can only be sent directly to the organisation listed in the application.

Replacement TRFs due to incorrect/incomplete address or changing address without notifying us prior to the test are charged at £35 and can only be issued once. Please note: test takers cannot request extra copies for personal use.

Enquiry on Results (EoR)

If you're unhappy with the score you receive and wish to appeal against your IELTS test score, you can apply for 1 or more sections of the test to be marked again. This is known as Enquiry on Results (EOR), and ordinarily you must apply for this service within 6 weeks of the test date. There is a fee of £118 for this service.

You receive a full refund of the EOR fee if the score on any section increases. There's no refund if your scores do not change.

Apply for an EoR

To apply for an EoR, you need to take the following steps:

  • Log in to the Test Taker portal and click on Completed exams tab, and then on the date of the exam you want to request an EOR for
  • Choose the Results tab to display your test results
  • Scroll all the way down and click on the hyperlink ‘I would like my test to be re-marked’ to request the test remarking (you'll see a brief overview of the remarking and the EOR fee)
  • Select the modules you'd like to have remarked, and provide a justification for your request. If the deadline for applying for an EOR has passed (6 weeks after the test date), you should also contact the test centre directly at ielts@liverpool.ac.uk. If requested, you may need to upload supporting documentation
  • Agree to the Terms and Conditions at the foot of the page before clicking ‘Pay online’
  • Make payment.

At this point we will begin the process. Please note, if requesting/paying outside of office hours, no action will be taken until the next day of opening (office hours: Monday to Friday 9am to 5pm). Once the payment is processed, your chosen sections are sent to the British Council to be marked by a senior examiner.

The outcome of your EOR can become available on the same day as your application and up to 21 days after your application. The turnaround time of your application will depend on several factors, including the number of sections requested for remark. Please contact the test centre if you haven't received a response after 21 days.